July 20, 2009
Dear Ms. ****,
Thank you for letting us know how you feel about the commercial for our Garnier Fructis styling product.
We apologize if our commercial offended you in any way. We assure you that was not our intention.
L'Oreal prides itself on the diversity of our brands and our ability to anticipate the needs of consumers around the world. The opinions of our consumers are important to us when making decisions about our products, services and advertising. We are, therefore, forwarding your concerns to the appropriate marketing executives.
Thank you again for taking the time to contact us.
Consumer Affairs Coordinator
Ref # 5172200
Umm hmm, real fake if you ask me! I think I might have to contact CNN, they are always looking for something to report on when it comes to racial relations!
Until then, no more Garnier products!
Stay Blessed & Happy Locing!